Privacy Policy
Last updated: February 13, 2026
Overview
PlayerDesk ("we," "us," or "our") operates the court booking platform at playerdesk.net. This Privacy Policy describes what personal information we collect, how we use it, and the choices you have.
Information We Collect
We collect information you provide directly when creating an account or using our services:
- Account information — name, email address, phone number, and password
- Booking data — court reservations, scheduling preferences, and booking history
- Club membership — venue affiliations, membership tier, and role within your organization
- Communications — messages sent through the platform and support requests
- Usage data — device type, browser, IP address, and interaction logs collected automatically
How We Use Your Information
- Provide and operate the court booking platform and related services
- Send transactional messages including booking confirmations, reminders, and account notifications via email and SMS
- Authenticate your identity and secure your account
- Respond to support requests and communicate service updates
- Improve our platform through aggregated, anonymized usage analysis
SMS Communications
If you provide a mobile phone number and opt in to SMS notifications, we may send you text messages related to your bookings and account. You can opt out at any time by texting STOP to any message we send. See our Terms of Service for full SMS program details.
Your phone number is used solely for delivering service notifications. We do not share your phone number with third parties for marketing purposes.
Information Sharing
We do not sell, rent, or share your personal information with third parties for marketing purposes. We may share information only in the following circumstances:
- Service providers — trusted vendors who help operate our platform (e.g., email delivery, SMS delivery, hosting), bound by confidentiality obligations
- Your organization — venue administrators at clubs you belong to can see your booking activity and membership details for that venue
- Legal requirements — when required by law, subpoena, or to protect the rights and safety of our users
Data Retention
We retain your personal information for as long as your account is active or as needed to provide services. Booking records may be retained in anonymized form for reporting purposes. You may request deletion of your account and associated personal data by contacting us.
Security
We implement industry-standard security measures to protect your data, including encrypted connections (TLS), hashed passwords, and access controls. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
Your Rights
You may access, correct, or delete your personal information through your account settings or by contacting us. You may opt out of SMS notifications at any time by texting STOP. You may opt out of non-essential emails via the unsubscribe link in those messages.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a revised "Last updated" date.
Contact
Questions about this Privacy Policy? Contact us at support@playerdesk.net.