Terms of Service

Member Authentication SMS Program

The following terms apply to the PlayerDesk Member Authentication SMS program.

Program Description

PlayerDesk sends service-related text messages for account signup verification, account sign-in, SMS two-factor authentication, and phone verification. Message types include:

• Account signup verification codes - One-time codes sent when a user starts phone-based account creation.
• Account sign-in codes - One-time codes sent during SMS login for eligible members.
• SMS 2FA codes - One-time codes sent during SMS two-factor authentication setup and login challenges.
• Phone verification codes - One-time codes sent to confirm that a member controls the phone number on file.

Message Frequency

Message frequency varies based on how often you sign up, sign in, complete SMS 2FA, or verify your phone number.

Message & Data Rates

Message and data rates may apply. Check with your mobile carrier for details about your text messaging plan.

Opt-In & Consent

PlayerDesk uses two recurring website opt-in paths for members who want ongoing SMS sign-in and SMS 2FA codes:

• Post-invitation phone enrollment - After a new member accepts an email invitation, PlayerDesk offers an optional SMS enrollment step for future sign-in and SMS 2FA codes.
• Authenticated member settings opt-in - An existing member can enroll for recurring account-security SMS from the account settings page.

One-time SMS messages are sent only when a user directly requests or triggers a signup, login, SMS 2FA, or phone-verification flow in the product.

• Signup verification requests - A user can request a one-time signup code by providing a phone number and starting SMS-based account creation.
• SMS login for enrolled members - SMS login is available only after the member has a verified phone number and granted SMS consent.
• SMS 2FA setup and login challenges - Members can receive a one-time SMS 2FA code during SMS 2FA setup or when completing a login challenge after SMS 2FA is enabled.
• Phone verification requests - Authenticated users can request a phone verification code when adding or changing the number on file.

Consent is not a condition of purchase or use of the Service. You can use PlayerDesk without opting in to recurring SMS.

Opt-Out

Reply STOP to unsubscribe from PlayerDesk text messages from this number at any time. A one-time confirmation message may be sent after you opt out. You can also disable recurring SMS enrollment in your account settings.

Help

Reply HELP for help or email support@playerdesk.net. For additional assistance, contact us at support@playerdesk.net.

Keyword Opt-In

PlayerDesk does not offer first-time SMS enrollment by keyword. Members initially consent on the website for recurring account-security SMS. If a previously enrolled recipient later replies STOP, replying START may re-enable delivery for that number.

Supported Carriers

Account-security SMS messages are supported on major U.S. carriers. Carriers are not liable for delayed or undelivered messages.

Booking-Notification SMS Program

The following terms apply to the PlayerDesk Member Booking Notifications program. This is a separate A2P/10DLC campaign from the auth SMS program above. Members may be enrolled in either, both, or neither program; consent to one never implies consent to the other.

Program Description

PlayerDesk sends member booking notifications by SMS for created, cancelled, and modified reservations, and for optional pre-reservation reminders configured by each venue. Messages may include a direct PlayerDesk link back to the member's authenticated venue page so the member can review or manage current bookings. Message types include:

• Booking created notifications - Confirmation that a booking has been added to the member’s account.
• Booking cancelled notifications - Confirmation that a booking has been cancelled.
• Booking modified notifications - Confirmation that a booking’s time, court, or participants changed.
• Booking reminder notifications - Up to two pre-reservation reminders, configured per venue.

Message Frequency

Message frequency varies by your booking activity at each venue and the venue’s reminder configuration (up to two reminders per booking).

Message & Data Rates

Message and data rates may apply. Check with your mobile carrier for details about your text messaging plan.

Opt-In & Consent

Members opt in to booking-notification SMS from a dedicated section in account settings. Verifying a phone number under the auth-SMS program does not opt the member into booking-notification SMS — a separate consent grant is required.

• Member settings booking-notifications opt-in - An authenticated member enables booking-notification SMS from the account settings page, separately from auth SMS. A verified phone number is a prerequisite, captured in the same settings page directly above the opt-in.

Members can also manage per-venue enrollment overrides in settings, opting in or out of booking notifications for each venue independently. Booking-notification SMS may also include a direct PlayerDesk link back to the member's authenticated venue page so the member can review or manage current bookings. Consent is not a condition of purchase or use of the Service.

Opt-Out

Reply STOP to unsubscribe from booking notifications at any time. A one-time confirmation message may be sent after you opt out. You can also disable booking-notification SMS in your account settings without affecting the auth-SMS program.

Help

Reply HELP for help or contact support@playerdesk.net.