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Separate program from member auth WhatsApp

WhatsApp program evidence

Booking-notification WhatsApp evidence — separate from the member auth program.

This page is a public reviewer walkthrough for the PlayerDesk Member Booking Notifications WhatsApp program. Sender display name: PlayerDesk. Sender key: playerdesk-whatsapp. Auth-program evidence lives at https://www.playerdesk.net/compliance/whatsapp-member-auth.

PlayerDesk is a DBA of Flying Banana Productions LLC.

Program

Program scope and required disclosures

These statements are the canonical compliance copy used across the website, legal pages, and member consent surfaces for the booking-notification campaign.

Program description
PlayerDesk sends member booking notifications by WhatsApp for created, cancelled, and modified reservations, and for optional pre-reservation reminders configured by each venue.
Message frequency
Message frequency varies by your booking activity at each venue and the venue’s reminder configuration (up to two reminders per booking).
Opt-out
You can opt out at any time in PlayerDesk account settings, or by using WhatsApp's built-in message controls. WhatsApp messages are not SMS — replying STOP or HELP has no effect.
Exact website consent copy
Canonical disclosure text shown before a member can enable booking-notification WhatsApp. Auth-program consent never implies this grant.
By checking this box, you agree that PlayerDesk (sender key playerdesk-whatsapp) may send you recurring automated WhatsApp messages about your court reservations at PlayerDesk venues, including booking confirmations, cancellations, modifications, and reminders sent as WhatsApp Utility template messages. This is the PlayerDesk Member Booking Notifications WhatsApp program. Consent is not a condition of any purchase. You can opt out at any time in PlayerDesk account settings, or by using WhatsApp's built-in message controls. WhatsApp messages are not SMS — replying STOP or HELP has no effect. See our Privacy Policy (/privacy) and Terms of Service (/terms) for details. Program evidence: /compliance/whatsapp-member-notifications.
Message categories in this program
  • Booking created notifications

    Confirmation that a booking has been added to the member’s account.

  • Booking cancelled notifications

    Confirmation that a booking has been cancelled.

  • Booking modified notifications

    Confirmation that a booking’s time, court, or participants changed.

  • Booking reminder notifications

    Up to two pre-reservation reminders, configured per venue.

Opt-In

Website flows where members consent to booking-notification WhatsApp

Booking-notification WhatsApp uses a separate consent grant from authentication. Declining notifications does not affect the account.

Post-registration optional consent
After WhatsApp QR registration and possession proof, the member may optionally consent to booking-notification WhatsApp. Declining does not affect the account.
  1. Step: The member completes WhatsApp QR registration and verifies the phone.
  2. Step: PlayerDesk offers a separate booking-notification disclosure (not bundled with auth consent).
  3. Step: The member checks the notifications consent box, or declines. Declining leaves auth and membership intact.
Authenticated member settings opt-in
An existing member can enroll for booking-notification WhatsApp from a dedicated section in account settings.
  1. Step: The member verifies a mobile number if one is not already verified.
  2. Step: PlayerDesk shows the booking-notification WhatsApp disclosure with Privacy and Terms links.
  3. Step: The member checks the consent box. Auth-program consent never implies notification consent.

Live Copy

Reviewer-ready sample template bodies

These sample bodies describe the approved Utility Content templates. Free-form WhatsApp Body is never used for business-initiated booking notifications.

Booking created
WhatsApp
PlayerDesk: Your court is booked for Sat May 2, 9:00-10:00 AM at Downtown Club. Manage: https://www.playerdesk.net/member/venues/[venueId].
Booking cancelled
WhatsApp
PlayerDesk: Your Sat May 2, 9:00 AM booking at Downtown Club was cancelled. Manage: https://www.playerdesk.net/member/venues/[venueId].
Booking modified
WhatsApp
PlayerDesk: Your booking at Downtown Club was updated to Sat May 2, 9:30-10:30 AM. Manage: https://www.playerdesk.net/member/venues/[venueId].
Booking reminder
WhatsApp
PlayerDesk reminder: Your court at Downtown Club starts at 9:00 AM. Manage: https://www.playerdesk.net/member/venues/[venueId].
Sample WhatsApp thread showing a booking-created Utility template body.

Booking created — sample WhatsApp Utility template

Reviewer-ready visual of the booking-created WhatsApp Utility template. Free-form Body is never used.

Sample WhatsApp thread showing a booking-reminder Utility template body.

Booking reminder — sample WhatsApp Utility template

Reviewer-ready visual of the booking-reminder WhatsApp Utility template, including a manage-booking URL.